1. Introduction
Hotel Le Pebble ("we," "our," or "us"), located at 37, Court St, Kannipiran Colony, Valipalayam, Tiruppur, Tamil Nadu 641601, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (phone number, email address)
- Government-issued identification details
- Payment and billing information
- Booking preferences and special requests
- Communication records with our staff
2.2 Automatic Information
We may automatically collect certain information when you visit our website or use our services:
- Device and browser information
- IP address and location data
- Website usage patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing reservations and managing your stay
- Providing customer service and support
- Processing payments and billing
- Communicating about your booking or services
- Improving our services and facilities
- Complying with legal and regulatory requirements
- Marketing communications (with your consent)
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and booking platforms.
4.2 Legal Requirements
We may disclose your information when required by law, such as compliance with government regulations for hospitality businesses in India.
4.3 Business Transfers
In the event of a merger, sale, or transfer of our business, your information may be transferred to the new entity.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Guest records are typically retained for a period required by Indian hospitality regulations.
7. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge complaints with relevant data protection authorities
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Address: 37, Court St, Kannipiran Colony, Valipalayam, Tiruppur, Tamil Nadu 641601, India